(601) 368-3302 | Client Surveys | Emergency HR Help

Individual applies for a job based on a job description that defines work tasks and skills, individual is hired, new hire orientation occurs including a whirlwind overview of the company and a quick review of a 100 + page employee handbook.  They start work. 

Several months (or in some cases years) the manager reports that the individual is not doing what the manager “expects” (examples:  attendance, cellphone usage, responding to customer calls, timeliness for meetings, helping co-workers, Internet usage, professionalism, etc.).  Occasionally, the issue has been addressed with the employee and the employee simply is unwilling to alter the behavior.  However, many occasions the infraction is a “pet-peeve” of the manager and when investigated we find the manager has never truly addressed their specific expectations with staff.

A very good exercise for managers is to document in writing their top 10 or so job expectations for employees.  These expectations have to be in line with overall company policy, but these are the specific “pet-peeves” of the manager.  The manager should share the document with current staff and then use with new staff.  Obtaining each employees agreement and signature helps as the employee is given opportunity to raise questions.  

In general, employees that clearly understand their supervisors expectations will perform within those guidelines and if not they cannot use the excuse “I didn’t know”.  Defined expectations also assist the manager when expectations are not met as the manager knows it has been communicated and agreed upon with the employee.

Attached is a sample “expectation” document that can be shared and used as a guide.

Please feel free to share the SMART – HR Tip with anyone that may find benefit.

We are available to assist with any workforce problem or question.

Our Customer SAY:

We believe in ethics, values, drive determination and results and your organization has delivered beyond our expectations. We deliver on the promises that we set for our customers and Savio has never failed to do the same for us.

- Debra, HR Professional

100 + YEARS OF COMBINED HR EXPERIENCE ON DEMAND FOR YOUR BUSINESS / ORGANIZATION

SAVIO IN THE KNOW

pregnant workers fairness act

November Newsletter: Pregnant Workers Fairness Act (PWFA)

By

November 14, 2023

Pregnant Workers Fairness Act (PWFA). This piece of legislation is designed to fill the gaps not addressed by the Pregnancy Discrimination Act, Americans with Disabilities Act and FMLA. The Pregnant Workers Fairness Act went into […]

 October Newsletter: The I-9 Form-New and Improved

By

October 01, 2023

The new and improved I9 form that should be easier than ever to use.  The USCIS has updated its I9 form and will be required to use by November 1, 2023.

Detecting and Reporting Fraudulent UI Claims: Fighting UI Fraud is Everyone’s Job

By

July 01, 2020

The COVID-19 crisis has made the environment ripe for fraud.  States’ UI systems are being overwhelmed with record numbers of new and weekly claims; they have staffed up rapidly to process claims; however, there has […]



%d bloggers like this: